Keep ’em fresh and focused!
If you’re in charge of continuous improvement or a TQM program, you’ve got to keep people engaged. You need them to understand the big picture of the end-to-end process, how the piece of the action they’re concentrating on fits in, and keep energy high… right? You need the ethic and skill of collaboration to be honed to a fine point.
Catalyze Collaboration! workshops and Metaphor Mapping tools have been used in lots of quality programs. Visual symbols generate new ways of thinking about old problems and the type of playful enthusiasm that leads to fresh approaches. That makes it easy to involve people regardless of function or education level. These tools get to the point. Fast.
Some links that may be of interest:
Bringing new energy to quality improvement
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